Compare Home Security Systems
In the security industry, it’s a never-ending race to stay ahead. So when considering a provider, who takes home the gold between ADT, Frontpoint, AT&T, or Xfinity?
Home Security Service Comparison
The safety of your home and loved ones is serious business, so deciding who you entrust that safety to is an important process. After a thorough analysis of several different security providers, including ADT-monitored services, ADT compiled all of its findings into your ultimate home security comparison guide.
There are a lot of features to consider when shopping for a provider, so take a look at the home security comparison chart below to see how each contender stacks up.
|ADT||Frontpoint||AT&T Digital Life||Xfinity Home|
|Customer Support*||Ranks among the best||Ranks average||Ranks average||Ranks lower than average|
|Contract||36-month contract||No contract required||42–60-month contract||24-month contract|
|Return Policy||ADT 6-month money back guarantee**||30-day money back guarantee||14-day money back guarantee||30-day money back guarantee|
|Installation||Professional installation||DIY installation||Professional installation||DIY and professional installation|
|Equipment||Provides third-party equipment||Provides third-party equipment||Provides in-house equipment||Provides in-house equipment|
|Thermostat||Available with advanced packages||Available as an add-on to your package||Available only with premium package||Available as an add-on to your package|
|Touchscreen||Digital touchscreen Command Panel||Digital touchscreen Command Panel||Digital touchscreen Command Panel||Digital touchscreen Command Panel|
|Years of Industry Experience||Over 140 years||13 years||8 years||9 years|
|Monitoring Centers||6 monitoring centers nationwide||2 monitoring centers nationwide||1 monitoring center nationwide||6 monitoring centers nationwide|
|Connection||Landline, cellular, broadband||Cellular||Broadband||Broadband with cellular backup|
|Equipment Cost||No additional cost—$850 value||No additional cost||Ranges from $350–$850||Ranges from $360–$600|
|Home Automation||Comprehensive home automation||Comprehensive home automation||Comprehensive home automation||Comprehensive home automation|
*Source: JD Power Home Security Satisfaction Study (2019)
**Certain restrictions apply
ADT Monitoring vs Frontpoint
ADT and Frontpoint plans share several aspects:
ADT sports several advantages over Frontpoint, starting with in-house monitoring and six monitoring centers that enable much faster response times. Frontpoint outsources to a company called Rapid Response, which only has two monitoring centers across the US.
Though Frontpoint does not require a contract (you can sign up on a month-to-month basis) the company’s packages are more expensive than those of ADT. Frontpoint also only offers a 30-day money back guarantee while ADT offers 6 months—so you’ll have to settle on your Frontpoint plan as quickly as possible.
If you’re looking for the ease of professional installation, Frontpoint does not offer it, while ADT does. In fact, Frontpoint’s do-it-yourself installation process might result in a lot of frustration or improperly installed equipment. So though Frontpoint is a solid system in its own right, the variety of plans ADT offers paired with its refined, advanced technology ultimately win the day.
ADT Monitoring vs AT&T Digital Life
ADT monitoring and AT&T Digital Life do have several important features in common:
Out of the gate, AT&T Digital Life displays several limitations. ADT has a much wider variety of features and devices, with more monitored equipment included in its packages rather than added on as an extra cost. AT&T also has limited service coverage (availability only reaches 15 cities), while ADT-monitored service is nationwide. AT&T’s early termination fee is also well above average, sometimes ringing in at over $600.
As far as AT&T customer service goes, it’s a pretty mixed bag—some customers have reported poor installations and longer call times, while others have reported a more positive experience. One perk AT&T does offer is a free home security evaluation prior to installation, so you know what kind of system is best for you. Overall, AT&T still maintains its status as telecom royalty. But ADT operates on greater industry expertise to deliver a more all-encompassing, cost-effective, and convenient home security service.
ADT Monitoring vs Xfinity Home
Notable similarities between ADT and Xfinity Home service include:
One distinct edge Xfinity Home has over many security providers is the option to bundle your security plan with other Xfinity services, such as TV and internet, which is appealing if you want to save a few bucks. Contracts with Xfinity are also shorter, coming in at 24 months compared to the 36 months ADT requires.
But even if you think you’re getting more bang for your buck with a lower price per month, keep in mind that Xfinity harbors hidden fees and is known to implement sudden price changes—ADT does neither. And its prices vary widely based on your location. Xfinity’s customer service also flirts with a borderline infamous reputation, while ADT is known for customer-driven service and positive reviews. Innovative as the company may be, it’s safe to say that Xfinity Home still has a lot of room to grow within the realm of security.
ADT cuts no corners when installing your security system’s software and equipment. Professional technicians will first arrive at your home to install your entire system. They then will perform a walkthrough and in-depth demonstration to ensure that by the time they leave, you’re an expert in your home security too.
Depending on your location, you could even qualify for same-day installation. It’s fast, efficient, and centers completely around your convenience—just like ADT-monitored service.