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FAQs

ADT Frequently Asked Questions

ADT Monitoring Starting at $27.99/mo

ADT Information

Q: What is ADT?

Q: Is ADT a Good Company?

Q: Can I get ADT Pulse^® for My Business?

Q: Why Do I Need a Security System?

Q: How Does a Home Security System Help Me Deter Burglars?

Q: What Are the Benefits of a Wireless Security System?

Q: What is ADT Pulse^®?

Q: Why Does ADT have Six Monitoring Centers?

Q: What If I Don’t Live Near an ADT Monitoring Center?

Security Equipment

Q: What is the ADT Pulse^® Mobile App for Smartphones and What Does it Do?

Q: What is Z-Wave Technology?

Q: Does ADT Have Fire Protection?

Q: What Areas of My Home Will an ADT Monitored Security System Help Me Protect?

Q: What Happens When The Alarm Goes Off On My Security System?

Q: Do I Need A Landline for My ADT Monitored Security System?

Q: When I Use My Phone Line, Does it Affect My Alarm Monitoring Service?

Q: If I Lose Power, Will My Alarm System Still Work?

Q: What Are The Main Components of an ADT Monitored Security System?

Q: What is 2-Way Voice?

Q: Will My Pet Trigger My Alarm?

Pricing

Q: Does ADT Offer Any Guarantees or Warranties?

Q: How Much Does ADT Monitoring Cost?

Q: How Much Does ADT Pulse^® Cost?

Q: How Can an ADT Monitored Security System Save Me Money?

Q: How Can I Save Money on My Homeowner’s Insurance With Home Security?

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Terms and Conditions

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General: For all offers, the form of payment must be by credit card or electronic charge to your checking or savings account, satisfactory credit history is required and termination fee applies. Certain packages require approved landline phone. Local permit fees may be required. Certain restrictions may apply. Additional monitoring fees required for some services. For example, Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices and are an additional charge. Additional equipment may be purchased for an additional charge. Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

ADT 6-MONTH MONEY BACK GUARANTEE: Money Back guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first six months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Homeowner's Savings: By installing an ADT-Monitored System, you may save on your homeowners' insurance. Please consult your insurance company.

ADT Theft Protection Guarantee: The Customer presenting ADT with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL of the following requirements are met to ADT’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while the security system installed at Customer’s protected premises was in good working order and was “on,” and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device, and such detection device was not “bypassed”; and (iii) Customer is not in any way in default under the ADT Residential Systems Customer’s Order; and (iv) Customer files a written claim with their homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, the police report within sixty (60) days of the property loss and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to ADT (by signing this ORIGINAL CERTIFICATE and presenting it to ADT within sixty [60] days of the property loss) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to ADT that all of the foregoing requirements have been satisfied. Please mail to: ADT Security Services, Account Management Support Center, Attn: Theft Protection Guarantee Claims, 14200 E. Exposition Avenue, Aurora, CO 80012.

ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.

ADT Pulse Installation is an additional $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $53.99 per month, ($1,907.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

ADT Pulse + Video. Installation is an additional $299. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP), ADT's Extended Limited Warranty. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company.

Same day installation not available in all areas.

Your Local Security is a high quality professional review site. The customer reviews you see here are the result of direct feedback from Protect Your Home customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content.

In accordance with the FTC guidelines concerning use of endorsements and testimonials in advertising, please be aware of the following: Testimonials appearing on this site are actually received from consumers via text, audio and/or video submission. They are the individual experiences, reflecting real life experiences of those who have used the products and/or services in some way or another. However, they are individual results and results do vary. Your Local Security does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services. Testimonials displayed (text, audio and/or video) are given verbatim. Your Local Security is not responsible for any of the opinions or comments posted on this site. Your Local Security does not share the opinions, views or commentary of any testimonials on this site, which are strictly the views of the reviewer.

†All plans include standard, manually-operated fire panic button on system panel, which must be depressed to alert ADT of smoke or fire. For automatic notification to ADT of smoke, fire or carbon monoxide, a smoke communicator and/or carbon monoxide communicator must be purchased separately. Not available in all states.

LICENSES: AL-19-001104, AR-CMPY.0001725 AZ-ROC217517, CA-ACO6320, CT-ELC.0193944-L5, DC-EMS902653, DC-602516000016, DE-07-212, FL-EC13003427, EC13003401, GA-LVA205395, IA-AS-0206, ID-ELE-SJ-39131, IL-127.001042, IN-C.P.D. Reg. No. – 19-08088, City of Indianapolis: LAC-000156, KY-City of Louisville: 483, LA-F1914, LA-F1915, LA-F1082, MA-1355C, MD-107-1626, ME-LM50017382, MI-3601205773, MN-TS01807, MO-City of St. Louis: CC#354, St. Louis County: 95091, MS-15007958, MT-PSP-ELS-LIC-247, NC-25310-SP-FA/LV, NC-1622-CSA, NE-14451, NJ Burglar Alarm Lic. # -NJ-34BF00021800, NM-353366, NV-0068518, City of Las Vegas: 3000008296, NY-Licensed by the N.Y.S. Department of State UID#12000317691, NYS #12000286451, OH-53891446, City of Cincinnati: AC86, OK-AC1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, RI-7508, SC-BAC5630, SD- 1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VA-115120, VT-ES-2382(7C), WA-602588694/ECPROTEYH934RS, WI-City of Milwaukee: PAS-0002790, WV-WV042433, WY-LV-G-21499.