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ADT Customer Service and Support

Your ADT phone numbers all in one place

What Is the Customer Service Number for ADT?

Connect to the customer care you need by calling the ADT customer service number at 1-800-521-1734. ADT customer service representatives are standing by to offer high-quality support for your ADT-monitored home security system.

Support for New Customers: Help for Those First Steps

Not sure where to start? ADT customer service reps take the guesswork out of choosing a home security plan. And no matter which you choose, ADT stands by with six monitoring centers, industry-leading response times, and over 140 years of experience as a leading home security company. Join over 7 million happy customers and contact us today.

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Support for Existing Customers: Service at Every Step

For ADT support once you’re up and running, talk to a human instead of consulting a manual. Whether you need help navigating ADT’s mobile app, support for ADT Pulse®, information about false alarms, or ADT tech support, call the ADT service number below to reach expert customer service representatives.

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Support for ADT Pulse® Customers

Navigate ADT’s advanced technology with the expert care you need. For help with your ADT Pulse® app, ADT-monitored cameras, or general tech support for your system, call the ADT Pulse® customer service number at 1-800-521-1734.

Get ADT Pulse® Support

How to Log In to Your ADT Account

For Basic or Basic Wireless plans, access your account online via MyADT. For ADT Pulse® and ADT Pulse® + Video plans, access your account via the ADT Pulse® portal. Need help? Call the ADT customer service phone number at 1-800-521-1734.

What Are ADT’s Customer Service Hours?

Perfect for those midnight emergencies, ADT customer service hours never stop. Contact ADT 24/7 for continuous customer support any time you need it at 1-800-521-1734.

Find Offers from Protect Your Home

With ADT's only Authorized Premier Provider, Protect Your Home, being a newbie has its perks. Protect Your Home for new customers include an ADT 6-month money-back guarantee*, potential discounts on homeowners insurance with a monitoring plan, and $850 of free equipment from Protect Your Home*. Plus, new customers can get same-day installation so you can help protect your home and loved ones quickly.

*Installation starts at $99. 36/24 mo. monitoring contract required. New customers only. Termination fees apply. See Terms below.

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FAQ

Does ADT Have Fire Protection? Do I need a landline? What if The Power Goes Out? Will My Pet Trigger My Alarm? How Much is ADT Monitoring? Can I Save Money on Homeowners Insurance? More FAQs
Terms and Conditions

© 2019 YourLocalSecurity.com | Protect Your Home is an ADT Authorized Premier Provider  |  Contact  |  Privacy

General: For all offers, the form of payment must be by credit card or electronic charge to your checking or savings account, satisfactory credit history is required and termination fee applies. Certain packages require approved landline phone. Local permit fees may be required. Certain restrictions may apply. Additional monitoring fees required for some services. For example, Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices and are an additional charge. Additional equipment may be purchased for an additional charge. Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

6-Month ADT Money Back Guarantee: Money back service guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Homeowner's Savings: By installing an ADT-Monitored System, you may save on your homeowners' insurance. Please consult your insurance company.

ADT Theft Protection Guarantee: The Customer presenting ADT with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL of the following requirements are met to ADT’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while the security system installed at Customer’s protected premises was in good working order and was “on,” and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device, and such detection device was not “bypassed”; and (iii) Customer is not in any way in default under the ADT Residential Systems Customer’s Order; and (iv) Customer files a written claim with their homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, the police report within sixty (60) days of the property loss and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to ADT (by signing this ORIGINAL CERTIFICATE and presenting it to ADT within sixty [60] days of the property loss) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to ADT that all of the foregoing requirements have been satisfied. Please mail to: ADT Security Services, Account Management Support Center, Attn: Theft Protection Guarantee Claims, 14200 E. Exposition Avenue, Aurora, CO 80012.

ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.

ADT Pulse Installation is an additional $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,907.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

ADT Pulse + Video. Installation is an additional $299. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP), ADT's Extended Limited Warranty. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company.

Same day installation not available in all areas.

Your Local Security is a high quality professional review site. The customer reviews you see here are the result of direct feedback from Protect Your Home customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content.

In accordance with the FTC guidelines concerning use of endorsements and testimonials in advertising, please be aware of the following: Testimonials appearing on this site are actually received from consumers via text, audio and/or video submission. They are the individual experiences, reflecting real life experiences of those who have used the products and/or services in some way or another. However, they are individual results and results do vary. Your Local Security does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services. Testimonials displayed (text, audio and/or video) are given verbatim. Your Local Security is not responsible for any of the opinions or comments posted on this site. Your Local Security does not share the opinions, views or commentary of any testimonials on this site, which are strictly the views of the reviewer.

†All plans include standard, manually-operated fire panic button on system panel, which must be depressed to alert ADT of smoke or fire. For automatic notification to ADT of smoke, fire or carbon monoxide, a smoke communicator and/or carbon monoxide communicator must be purchased separately. Not available in all states.

Licenses: AL-19-001104, AR-CMPY.0001725 AZ-ROC217517, CA-ACO6320, CT-ELC.0193944-L5, DC-EMS902653, DC-602516000016, DE-07-212, FL-EC13003427, EC13003401, GA-LVA205395, IA-AS-0206, ID-ELE-SJ-39131, IL-127.001042, IN-City of Indianapolis: LAC-000156, KY-City of Louisville: 483, LA-F1914, LA-F1915, LA-F1082, MA-1355C, MD-107-1626, ME-LM50017382, MI-3601205773, MN-TS01807, MO-City of St. Louis: CC#354, St. Louis County: 95091, MS-15007958, MT-PSP-ELS-LIC-247, NC-25310-SP-FA/LV, NC-1622-CSA, NE-14451, NJ Burglar Alarm Lic. # -NJ-34BF00021800, NM-353366, NV-0068518, City of Las Vegas: 3000008296, NY-Licensed by the N.Y.S. Department of State UID#12000317691, NYS #12000286451, OH-53891446, City of Cincinnati: AC86, OK-AC1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, RI-7508, SC-BAC5630, SD- 1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VA-115120, VT-ES-2382(7C), WA-602588694/ECPROTEYH934RS, WI-City of Milwaukee: PAS-0002790, WV-WV042433, WY-LV-G-21499.

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Basic ADT Monitoring Starts at $27.99/mo Call 1-855-214-0239