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ADT customer service listens to you

Existing Customers

Hours: 24/7 From billing questions to tech support, ADT customer service and support are ready to help you with your current ADT-monitored home security system.

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New customers

Hours: 7am–10pm CT Ready to join the SafeStreets family? Let customer service help you expertly customize the right ADT-monitored security package from SafeStreets just for you!

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ADT customer service agent
ADT customer service agent

What is the customer service number for ADT?

When you call the ADT customer service and support team, you're on the line with those who put you and your safety first. If you're an existing customer, ADT customer service will answer any security questions you may have. Need help with your system? Contact tech support and ADT will troubleshoot with you over the phone to ensure your security system is running smoothly in no time.

Existing Customers

ADT customer service FAQ

What is ADT's customer service number?

You can call ADT customer service if you’re an existing or new customer. If you’re an existing customer, call 1-800-521-1734. If you’re a new customer ready to order, call 1-800-637-2220.

Is ADT customer service 24/7?

ADT customer service is 24/7 if you're an existing customer. If you want to become a new customer, our hours are 7am to 10pm CT.

My power went out. What do I do?

If your power goes out, your backup battery will kick in automatically to keep your system running without interruptions. It may beep at intervals to alert you the power source has changed. Clear the alert by entering your passcode.

When the power comes back on, your backup battery will recharge automatically. Call 1-800-521-1734 if you have any concerns about your backup battery.

I’m moving. Can I take my security system with me?

Yes, and you may even qualify for mover discounts! Please call 1-800-521-1734 for help transferring your service and equipment to a new address.

Where can I find my online account?

You can find your online account at MyADT.com. Log in to change payment details, schedule service appointments, and view your home security package details.

If you are locked out of your online account or need help setting one up, call 1-800-521-1734.

Can SafeStreets get me a discount on my homeowners insurance?

Usually. If your insurance company offers lower rates for monitored home security, you must submit your Alarm Monitoring Certificate to get the discount. You'll find the certificate in the Documents section of MyADT.com.

What are ADT’s customer service hours?

​​ADT's customer service agents are burning the midnight oil and ready to take your call. Contact ADT 24/7 for customer support at 1-800-521-1734.

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General: For all offers, the form of payment must be by credit card or electronic charge to your checking or savings account, satisfactory credit history is required and termination fee applies. Certain packages require approved landline phone. Local permit fees may be required. Certain restrictions may apply. Additional monitoring fees required for some services. For example, Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices and are an additional charge. Additional equipment may be purchased for an additional charge. Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowners Insurance. Please consult your insurance company. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. *$99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP). Quality Service Plan (QSP) is ADT’s Extended Limited Warranty **ADT 6-Month Money Back Guarantee: Money back service guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer. †All plans include standard, manually-operated fire panic button on system panel, which must be depressed to alert ADT of smoke or fire. For automatic notification to ADT of smoke, fire or carbon monoxide, a smoke communicator and/or carbon monoxide communicator must be purchased separately. Not available in all states. ††Gift card provided by SafeStreets. Visa gift cards issued by MetaBank™, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Neither MetaBank nor Visa is a sponsor, endorser or participant in this promotion. Monthly inactivity fee of $2.95 after 12 consecutive months of inactivity. Lost/stolen replacement card fee of $5.00. See the cardholder agreement for more details. Some restrictions apply. ‡‡ADT Theft Protection Guarantee: The Customer presenting ADT with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL of the following requirements are met to ADT’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while the security system installed at Customer’s protected premises was in good working order and was “on,” and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device, and such detection device was not “bypassed”; and (iii) Customer is not in any way in default under the ADT Residential Systems Customer’s Order; and (iv) Customer files a written claim with their homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, the police report within sixty (60) days of the property loss and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to ADT (by signing this ORIGINAL CERTIFICATE and presenting it to ADT within sixty [60] days of the property loss) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to ADT that all of the foregoing requirements have been satisfied. Please mail to: ADT Security Services, Account Management Support Center, Attn: Theft Protection Guarantee Claims, 14200 E. Exposition Avenue, Aurora, CO 80012. ^Same-day installation not available in all areas. Your Local Security is a high quality professional review site. The customer reviews you see here are the result of direct feedback from SafeStreets customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content. In accordance with the FTC guidelines concerning use of endorsements and testimonials in advertising, please be aware of the following: Testimonials appearing on this site are actually received from consumers via text, audio and/or video submission. They are the individual experiences, reflecting real life experiences of those who have used the products and/or services in some way or another. However, they are individual results and results do vary. Your Local Security does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services. Testimonials displayed (text, audio and/or video) are given verbatim. Your Local Security is not responsible for any of the opinions or comments posted on this site. Your Local Security does not share the opinions, views or commentary of any testimonials on this site, which are strictly the views of the reviewer. Google Nest Doorbell and Nest Cam (outdoor) includes battery or wired options. Nest Cam (outdoor) can be installed indoors or outdoors. Pre-setup required. Google, Nest Mini, Nest Doorbell, Nest Hub (2nd gen), Nest Hub Max, Nest Cameras, Nest Thermostat, Nest Floodlight, and Nest WiFi are trademarks of Google LLC. Google Nest Hub, Nest Doorbell, Nest Mini and Nest Hub Max require a Wi-Fi network, a nearby electrical outlet, and a compatible (Android, iOS) mobile device. Minimum OS requirements are available at g.co / home / req. iOS is a trademark of Cisco and is used under license. Some ADT products require an internet or Wi-Fi network. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Safe Streets License # CMPY.0002025, AK 1074625 | 136835, AL - BA13-99 AESBL #993, AR BAE20110029, AZ 302967 | 19898, CA 5685; CA 1031324 | ACO7817, CO 2015-BFN-0008204, CT CLELC.0185208-L5 | HIC.0652291, DC BL602511000104, DE BA11-201, FL BAEG13000404, GA BLLVA205866, IA BAAC0129, ID RCE-40579 | 037665, IL BA127001452, IN BALAC000190, KS 2020-42748, KY 9365222, LA F2164, MA 192442, ME MS60021441, MD BA107-1680 | 16368955 | 1352811, 01981855, MI BA3601206276, MN BATS02343, MS BA15013023 | 10429325, MT PSP-ELS-LIC-30523, NC BL624CSA, NE 3017, NH 0463C, NJ BA34BF00018800 | 13VH06160200, NM 387294, NV G66-02835 3000009891, NY BA12000302109, OH 53.89.1866, OK AC440557, OR 208546 - CCB, PA CL PA024334, SC BABAC 13455, TN BA0000-1611, TX B18742 B06239001 ACR-2072317, UT 9439243-6501, VA BA11-6617 | 2705139266, WA SAFESSU854P8 | EC SAFESSU846BO, WV BAWV047939 © 2024 YourLocalSecurity.com | YourLocalSecurity is an ADT Authorized Provider  |  Contact  |  Privacy Policy and Terms of Use