ADT Frequently Asked Questions

Does ADT Offer Any Guarantees or Warranties?

ADT backs up its monitoring service with some of the best guarantees in the business.

Money Back Service Guarantee

ADT monitoring wants you to be completely comfortable with your purchase and are willing to give you a money back guarantee if you are not satisfied. They'll even let you test out their product for six months to see if it meets your expectations and needs and work diligently to address your concerns.

ADT monitoring is proud to supply top-notch, customized products that can help keep your home secure and they are positive you'll find what you need. If for whatever reason you are not satisfied with their installation or service within the first sixth months of your contract, the Money Back Service Guarantee will allow you a full refund of any installation charges and monitoring fees if they are unable to resolve the issue (certain restrictions may apply).

Most other security and home automation services only offer 30-day money back guarantees, so ADT monitoring goes above and beyond to make sure its customers are satisfied. Check your ADT Money Back Service Guarantee Certificate for full details.

Theft Protection Guarantee

ADT monitoring knows that its service is top-of-the-line and is willing to put its money where its mouth is. In the unlikely event that your home is robbed or broken into while your system is armed and in good working order ADT monitoring will provide you with up to $500 of your insurance deductible (certain restrictions may apply).

If the home was burglarized due to failure to secure the window and door locks, however, you may not be covered.

ADT monitoring is willing to offer this because they believe that your home is three times less likely to be burglarized when you have an ADT monitoring alarm system installed. They fully believe in their product and have a proven track record of keeping homes safe, which is why they've grown to become the largest security company in the nation. In fact, they're estimated to be ten times larger than the next largest security company.

They're comfortable offering their Theft Protection Guarantee because they know what they're doing and firmly believe in their product. They're also one of the few security companies on the market willing to provide this guarantee.

ADT Mover's Guarantee

ADT monitoring is proud to help you make the transition to a new home and a new stage in life for you and your family. Customers who have been with ADT monitoring for at least two years (24 months) can receive a free security system of comparable price for their new home (certain restrictions may apply).

As long as you're in good standing with your current contract you'll have the option of receiving the free system with a new 36-month monitoring contract. The Mover's Security Guarantee is also good for returning customers providing that you were in good standing upon termination of your previous contract and said contract ended within two years prior of the current contract.

ADT monitoring may also reward customers in good standing with a 25 percent discount on upgrades for a savings of up to $749.

Quality Service Plan Warranty

ADT monitoring does offer an extended warranty at a reasonable cost. The Quality Service Plan (QSP) will help cover you in the unlikely event that your equipment malfunctions or suffers accidental damage.

It also helps alleviate the cost of unplanned service calls on your home security system. For details on the costs of a limited Quality Service Plan for your equipment please call an ADT monitoring specialist who can provide you with information regarding your specific plan.

Homeowner's Insurance Certificate

Due to ADT monitoring's excellent track record and reputation in the business they are able to offer a special Homeowner's Insurance Certificate that may save you up to 20 percent off your homeowner's insurance premium.

ADT monitoring can make your home far less susceptible to burglary and break ins than homes without security systems in place, making insurance companies more willing to offer discounts on your plan.

With the Homeowner's Insurance Certificate's 20 percent discount having ADT monitoring installed in your home can actually save you even more money over time. Be sure to check with your insurance agent or broker to determine your eligibility.