Does ADT Offer Any Guarantees or Warranties?–ADT FAQ
ADT Monitoring Starting at $27.99/mo
*With $99.00 Customer Installation Charge and purchase of Alarm Monitoring Services. Termination Fee Applies.
For New Customers Only. See important Terms and Conditions below.
Does ADT Offer Any Guarantees or Warranties?
ADT backs up its monitoring service with some of the best guarantees in the business.
Money Back Service Guarantee
ADT wants you to be completely comfortable with your purchase and are willing to give you a money back guarantee if you are not satisfied.
Protect Your Home, an ADT Authorized Premier Provider, is proud to supply top-notch, customized products that can help keep your home secure and they are positive you’ll find what you need. If for whatever reason you are not satisfied with your installation or service within the first six months of your contract, the ADT Money Back Service Guarantee will allow you a full refund of any installation charges and monitoring fees if ADT is unable to resolve the issue. (Certain restrictions may apply).
Most other security and home automation services only offer 30-day money back guarantees, so ADT goes above and beyond to make sure its customers are satisfied. Check your ADT Money Back Service Guarantee Certificate for full details.
Theft Protection Guarantee
ADT knows that its service is top-of-the-line and is willing to put its money where its mouth is. In the unlikely event that your home is robbed or broken into while your system is armed and in good working order ADT will provide you with up to $500 of your insurance deductible (certain restrictions may apply).
If the home was burglarized due to failure to secure the window and door locks, however, you may not be covered.
ADT is willing to offer this because they believe that your home is three times less likely to be burglarized when you have an alarm system installed. They fully believe in their product and have a proven track record of keeping homes safe, which is why they’ve grown to become the largest security company in the nation. In fact, they’re estimated to be ten times larger than the next largest security company.
They’re comfortable offering their Theft Protection Guarantee because they know what they’re doing and firmly believe in their service. They’re also one of the few security companies on the market willing to provide this guarantee.
ADT Mover’s Guarantee
ADT is proud to help you make the transition to a new home and a new stage in life for you and your family. Customers who have been with ADT for at least two years (24 months) can receive a free security system of comparable price for their new home (certain restrictions may apply).
As long as you’re in good standing with your current contract you’ll have the option of receiving the free system with a new 36-month monitoring contract. The Mover’s Security Guarantee is also good for returning customers providing that you were in good standing upon termination of your previous contract and said contract ended within two years prior of the current contract.
ADT may also reward customers in good standing with a 25 percent discount on upgrades for a savings of up to $749.
Quality Service Plan Warranty
ADT does offer an extended warranty at a reasonable cost. The Quality Service Plan (QSP) will help cover you in the unlikely event that your equipment malfunctions or suffers accidental damage.
It also helps alleviate the cost of unplanned service calls on your home security system. For details on the costs of a limited Quality Service Plan for your equipment please call a specialist who can provide you with information regarding your specific plan.
Homeowner’s Insurance Certificate
ADT can make your home far less susceptible to burglary and break ins than homes without security systems in place. Due to ADT’s excellent track record and reputation, some insurance companies may offer a discount on homeowner’s insurance for homes secured by ADT. Talk with your insurance provider to find out if having an ADT monitored security system can help you save on your homeowner’s insurance.