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NEED EMERGENCY ASSISTANCE?

Press the Police, Medical, or Fire button on your keypad twice and hold, or call 911.

More emergency instructions →

ADT customer service

Every way to get help fast
Existing customers
  • ADT technical support 24/7
  • Billing & account questions
  • Upgrades

Or call 1-800-521-1734

New orders
  • Starting new service with ADT
  • Advice on plans & equipment
An ADT employee wearing a headset and smiling while working at a dual-monitor desk setup.
An ADT employee wearing a headset and smiling while working at a dual-monitor desk setup.

How to get ADT technical support 24/7

Get personalized help anytime day or night via the ADT technical support 24/7 chat line, or call customer service during daytime ADT customer service hours. Don’t hesitate—ADT experts are standing by. Here’s what to expect when you reach out:

  1. ADT’s virtual assistants will ask what the trouble is.
  2. You’ll be directed to a live agent who will ask additional questions.
  3. Your agent will resolve what they can and schedule a technician visit if needed. 

Or call 1-800-521-1734 weekdays 8am–10pm ET, Saturdays/Sundays 8am–8pm ET.

Quick fixes for top ADT support issues

Want to try your hand at fixing your problem? Below are three of the most frequent ADT technical support issues people search. For any other support need, just type your question in the search bar at the top of the ADT Support Center.

Beeping keypad or touchpad? Your battery may be low. Replace battery →

Camera offline? You may be out of range. Troubleshoot offline camera →

Connection failure? You may need to reboot. Test your connection →

A smiling middle-aged man with glasses sitting on a brown leather couch and using a laptop in a bright living room.

ADT billing and account help

At MyADT.com, you can manage virtually all your account needs, from billing to paperwork to cross-country moves. Prefer to get help from a person instead? You can do that too, via chat 24/7 or by calling the ADT billing phone number at 1-800-521-1734 on weekdays 8am–10pm ET or Saturdays/Sundays 8am–8pm ET.

  • Make a payment or view statements
  • Get help with billing issues
  • Change payment method or set up automatic payments
  • Move to a new address
  • Upgrade your equipment or plan
  • Update emergency contacts
  • Download certificate for insurance

ADT customer service

Frequently asked questions

What is ADT’s phone number?

The tech support and ADT billing phone number for existing customers is 1-800-521-1734, available 8am–10pm ET on weekdays and 8am–8pm ET on Saturdays and Sundays.

The phone number for ordering new service is 1-866-238-9934. ADT experts are available 8am–11pm ET every day to answer your questions, give recommendations if needed, and schedule installation.

Is ADT customer service 24/7?

Yes, for existing customers. Get customer service and ADT technical support 24/7 by chat, or if you prefer a phone conversation, call ADT customer service during the day at 1-800-521-1734. Operating hours are 8am–10pm ET on weekdays and 8am–8pm ET on Saturdays and Sundays.

For customers wanting to place a new order, you can reach helpful ADT experts at 1-866-238-9934, available 8am–11pm ET every day. Call today to select your plan and equipment and get your installation on the books.

My power went out. What do I do?

If your power goes out, your backup battery will automatically kick in to keep your system running without interruption. It may beep at intervals to alert you the power source has changed. Clear the alert by entering your passcode.

When the power comes back on, your backup battery will recharge automatically. If you have any concerns about your backup battery, start a chat with ADT customer service or call 1-800-521-1734.

I’m moving. Can I take my security system with me?

Yes, and you may even qualify for mover discounts! Call 1-800-521-1734 or start a chat with ADT support for help transferring your service and equipment to a new address.

Where can I find my online account?

You can find your online account at MyADT.com. Log in anytime to manage payments, schedule service appointments, start your move to a new address, or find ADT support for almost any issue.

If you’re locked out of your online account or need help setting one up, call ADT support at 1-800-521-1734. For help by phone, ADT customer service hours run 8am–10pm ET on weekdays and 8am–8pm ET on Saturdays and Sundays.

Can SafeStreets get me a discount on my homeowners insurance?

Usually! Check with your insurance company directly. If they say yes, you’ll need to submit a monitoring certificate to get the discount. Find and download your ADT Alarm Monitoring Certificate in the Documents section of MyADT.com.

What are ADT’s customer service hours?

​​ADT customer service agents are burning the midnight oil and ready to tackle your issue. Contact ADT customer service by chat 24/7 or by phone at 1-800-521-1734, available 8am–10pm ET on weekdays and 8am–8pm ET on Saturdays and Sundays.

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General: For all offers, the form of payment must be by credit card or electronic charge to your checking or savings account, satisfactory credit history is required and termination fee applies. Certain packages require approved landline phone. Local permit fees may be required. Certain restrictions may apply. Additional monitoring fees required for some services. For example, Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices and are an additional charge. Additional equipment may be purchased for an additional charge. Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowners Insurance. Please consult your insurance company. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. *$99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP). Quality Service Plan (QSP) is ADT’s Extended Limited Warranty **ADT 6-Month Money Back Guarantee: Money back service guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer. †All plans include standard, manually-operated fire panic button on system panel, which must be depressed to alert ADT of smoke or fire. For automatic notification to ADT of smoke, fire or carbon monoxide, a smoke communicator and/or carbon monoxide communicator must be purchased separately. Not available in all states. ††Gift card provided by SafeStreets. Visa gift cards issued by MetaBank™, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Neither MetaBank nor Visa is a sponsor, endorser or participant in this promotion. Monthly inactivity fee of $2.95 after 12 consecutive months of inactivity. Lost/stolen replacement card fee of $5.00. See the cardholder agreement for more details. Some restrictions apply. ‡‡ADT Theft Protection Guarantee: The Customer presenting ADT with this ORIGINAL CERTIFICATE will be eligible to receive a reimbursement of up to five hundred dollars ($500) of Customer’s homeowner’s insurance deductible (if any) if, and only if, ALL of the following requirements are met to ADT’s reasonable satisfaction: (i) the property loss was the result of a burglary that took place while the security system installed at Customer’s protected premises was in good working order and was “on,” and while all of Customer’s doors and windows were locked; and (ii) the intruder entered the residence through a door, window or other area equipped with an ADT detection device, and such detection device was not “bypassed”; and (iii) Customer is not in any way in default under the ADT Residential Systems Customer’s Order; and (iv) Customer files a written claim with their homeowner’s insurance company, and such claim is not rejected or otherwise contested by the insurer; and (v) Customer reports the burglary loss to the appropriate police department and obtains a written police report; and (vi) Customer provides ADT with copies of the insurance claim report, the police report within sixty (60) days of the property loss and proof of settlement by insurance carrier; and (vii) Customer certifies in writing to ADT (by signing this ORIGINAL CERTIFICATE and presenting it to ADT within sixty [60] days of the property loss) that all of the foregoing requirements have been satisfied. Customer understands that presentation of this ORIGINAL CERTIFICATE signed by Customer is required and understands that ADT reserves the right to reject any application for reimbursement that does not comply with ALL of the requirements. Photocopies or other reproductions of this Certificate will NOT be accepted. By signing below, Customer certifies to ADT that all of the foregoing requirements have been satisfied. Please mail to: ADT Security Services, Account Management Support Center, Attn: Theft Protection Guarantee Claims, 14200 E. Exposition Avenue, Aurora, CO 80012. ^Same-day installation not available in all areas. Your Local Security is a high quality professional review site. The customer reviews you see here are the result of direct feedback from SafeStreets customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content. In accordance with the FTC guidelines concerning use of endorsements and testimonials in advertising, please be aware of the following: Testimonials appearing on this site are actually received from consumers via text, audio and/or video submission. They are the individual experiences, reflecting real life experiences of those who have used the products and/or services in some way or another. However, they are individual results and results do vary. Your Local Security does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services. Testimonials displayed (text, audio and/or video) are given verbatim. Your Local Security is not responsible for any of the opinions or comments posted on this site. Your Local Security does not share the opinions, views or commentary of any testimonials on this site, which are strictly the views of the reviewer. Google Nest Doorbell and Nest Cam (outdoor) includes battery or wired options. Nest Cam (outdoor) can be installed indoors or outdoors. Pre-setup required. Google, Nest Mini, Nest Doorbell, Nest Hub (2nd gen), Nest Hub Max, Nest Cameras, Nest Thermostat, Nest Floodlight, and Nest WiFi are trademarks of Google LLC. Google Nest Hub, Nest Doorbell, Nest Mini and Nest Hub Max require a Wi-Fi network, a nearby electrical outlet, and a compatible (Android, iOS) mobile device. Minimum OS requirements are available at g.co / home / req. iOS is a trademark of Cisco and is used under license. Some ADT products require an internet or Wi-Fi network. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Safe Streets License # CMPY.0002025, AK 1074625 | 136835, AL - BA13-99 AESBL #993, AR BAE20110029, AZ 302967 | 19898, CA 5685; CA 1031324 | ACO7817, CO 2015-BFN-0008204, CT CLELC.0185208-L5 | HIC.0652291, DC BL602511000104, DE BA11-201, FL BAEG13000404, GA BLLVA205866, IA BAAC0129, ID RCE-40579 | 037665, IL BA127001452, IN BALAC000190, KS 2020-42748, KY 9365222, LA F2164, MA 192442, ME MS60021441, MD BA107-1680 | 16368955 | 1352811, 01981855, MI BA3601206276, MN BATS02343, MS BA15013023 | 10429325, MT PSP-ELS-LIC-30523, NC BL624CSA, NE 3017, NH 0463C, NJ BA34BF00018800 | 13VH06160200, NM 387294, NV G66-02835 3000009891, NY BA12000302109, OH 53.89.1866, OK AC440557, OR 208546 - CCB, PA CL PA024334, SC BABAC 13455, TN BA0000-1611, TX B18742 B06239001 ACR-2072317, UT 9439243-6501, VA BA11-6617 | 2705139266, WA SAFESSU854P8 | EC SAFESSU846BO, WV BAWV047939 © 2024 YourLocalSecurity.com | YourLocalSecurity is an ADT Authorized Provider  |  Contact  |  Privacy Policy and Terms of Use